Please read the below mentioned terms carefully:

License: Our WordPress themes are created and released under GNU Public License version 3.0

Images: We have used images from Pixabay and other Creative Commons License (CC0) compatible websites. One needs to replace the images used in the themes for demo purposes with their own images.

Ownership and Liability: You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of Pinnacle Themes.

Refunds Policy: Given that we sell non-tangible digital goods we do not offer refunds as standard. Once payment is made you will not automatically be entitled to a refund under any circumstances.

However we provide support for 1 year from the date of purchase.

We may require the following in order to help you serve better:
1. Your website URL and WordPress admin details.
2. Your FTP details if required.
3. In case of managed hosting from companies like Godaddy customer name/username and password may be required.

Confidentiality:

We comply with the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

All communication of any nature is to be kept confidential. 3rd party or public disclosure without prior written consent will result in legal action being initiated against the party to whom the correspondence was intended. It is the receiving parties responsibility to ensure all communication is kept secure and confidential.

Disclaimer:

Exclusions and Limitations
The information and software available on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
excludes all liability for damages arising out of or in connection with your use of this website and associated software. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Changes:

Management reserves the right to change the pricing of the items as well as the terms from time to time and may notify of the same to its clients/customers via email.

Links to this website:

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website:

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Support Policy:

Support may be provided for all theme related issues developed by Pinnacle Themes. We will provide support majorly via support forum and via contact form.

Support is not provided for issues relating to the use of 3rd party products/plugins or issues caused by you. However we always try to solve your problems and provide solutions for the same.

Aggressive behavior towards support staff or abuse of the support network may result in immediate account suspension with no warning.